FAQs Archive | Sensitivity Check

Where are the samples tested?

Hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These...

How much should the hair sample postage cost?

When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...

How do I order a test from you?

Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...

How do I take a hair sample?

The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...